Effective Date: April 28, 2026
Welcome to Daily Drop Off.
This Refund & Return Policy explains how returns, replacements, store credits, and refunds are handled for purchases made through our website or services.
By placing an order, you agree to this policy.

1. General Policy
Due to the nature of convenience, grocery, food, beverage, and certain personal-use products, not all items are eligible for return or refund.
All requests are reviewed individually at our discretion, subject to applicable law.

2. Return Method
At this time, approved returns must be made in-store only.
We currently do not provide pickup service for returns unless specifically approved by us.
Customers are responsible for bringing eligible return items to the designated store location.

3. Eligible Refund Reasons
You may contact us regarding:

Damaged products

Wrong item received

Missing item from order

Product quality concerns

Order cancelled before fulfillment

Verified delivery issue caused by us

 

4. Damaged Items
If an item arrives damaged, you must contact us within 24 hours of delivery.
Please provide:

Order details

Clear photos of the item

Packaging photos when available

Failure to provide timely notice or requested proof may limit available remedies.

5. Available Remedies
Depending on the situation, we may choose one of the following remedies:

Full refund

Partial refund

Replacement item

Store credit

Discount coupon for future purchase

The chosen remedy is determined based on the issue, item type, and verification results.

6. Refund Method
Approved refunds may be issued through:

Zelle

Cash App

Original approved payment method when possible

Store credit when accepted

Refund timing may vary depending on payment provider processing times.

7. Non-Returnable / Limited Return Items
Unless required by law, the following may not be returnable once delivered:

Perishable food items

Opened beverages

Used personal items

Tobacco / nicotine products where restricted

Age-restricted items after completed delivery

Clearance or final sale items

Products damaged after delivery by customer handling

 

8. Order Cancellation by Customer
Orders may only be cancelled before preparation or dispatch.
If preparation has started or driver dispatch has occurred, cancellation may be denied or subject to fees.

9. Failed Delivery / Customer Unavailable
If the customer is unavailable at delivery:

Driver may wait up to 15 minutes

Order may be returned or cancelled

A $9.99 failed delivery fee may be deducted from eligible refunds

Perishable items may become non-refundable.

10. Incorrect Address
Customers are responsible for entering the correct address.
Incorrect or incomplete addresses may result in:

Delay

Cancellation

Additional $4.99 redelivery/address correction fee

Refunds may be reduced if costs were incurred.

11. Refused Age Verification Orders
For restricted items requiring age verification:
If valid ID is not presented, the restricted portion of the order may be refused or cancelled.
Refund eligibility will depend on item type, preparation status, and applicable law.

12. Chargebacks / Payment Disputes
If a payment dispute or chargeback is filed fraudulently, we reserve the right to provide order records, communication logs, and delivery evidence to the payment provider or authorities.

13. How to Request Help
To request support regarding an order, contact:
Customer Support: Bsalh7380@gmail.com
Please include:

Name

Order number (if available)

Date of order

Description of issue

 

14. Changes to This Policy
We may update this policy at any time.
Updated versions become effective when posted on the website.